You can reschedule a hike anytime up to 24 hours before your booked hike. If you need to reschedule after the 24 hour deadline has passed, contact us, and we will be happy to move your hike to a different day, as the system will not allow you to do it manually after 24 hours before your hike.

This policy will help mitigate last second cancellations/rescheduling so that our hikers are able to prepare the day before scheduled hikes. It will also give enough time for additional dogs to join the hike that couldn't have otherwise.

If you would like to cancel your booked hike and do not want to reschedule, please contact us. If you contact us more than 24 hours before your booked hike, we are happy to provide you with a full refund. If you cancel after the 24 hour deadline, the hike is non-refundable.

UNUSED HIKE POLICY FOR SUBSCRIPTIONS: All unused hikes will rollover from month to month so long as your subscription remains active. In the event that your subscription cancels due to a billing error or you have chosen to cancel yourself, all remaining hikes will expire on the day that your canceled subscription was set to renew. For example, if my subscription renewed on January 1st, and I canceled my subscription January 10th, the remaining hikes on my subscription would expire on February 1st. 

UNUSED GIFT CERTIFICATE FUNDS POLICY: Gift certificate funds expire 1 year after the date they are purchased.